El Dorado Irrigation District Online Billing: View and Pay Service--Terms and Conditions
Please read the following terms carefully before accessing your account. By enrolling in the El Dorado Irrigation District’s
(District) online billing service, you (the "customer") agree to the terms and conditions below. If a customer elects not to agree
to the terms and conditions, they will not be enrolled in the online billing service. These terms and conditions are in addition to
any other customer service agreement(s) with the District.
The District’s online billing service applies only to customers who have an account with the District. The Customer will receive
an email confirming enrollment within five business days following completion of the enrollment process. By enrolling in the
online billing service, the customer shall have the option to choose whether bills are made available (1) "electronic only" or (2)
"electronic and paper copy." To continue to receive a paper bill statement through the United States Postal Service, the
customer must select the “electronic and paper copy” option as an account setting. The customer will receive regular emails to
announce the online availability of each new statement.
The customer may cancel their participation in the online billing service at any time by so designating online. Thereafter, the
customer will receive only paper copy bill statements. The customer shall promptly notify the District in any event if they fail to
receive any form of billing.
During enrollment, the customer will be required to create a username and password. The customer must have a valid email
address to complete enrollment. The customer may make administrative changes such as changing the password, username,
and email address. The customer agrees to keep the password confidential at all times. If the customer forgets their password,
they may reset it online by completing certain verification procedures. The customer understands that they have sole
responsibility for the security of the password. The customer is also solely responsible for notifying the District of the theft or
loss of a password. The District will not be liable for any actions, claims, costs, damages, or expenses arising from a stolen or
lost password.
The District’s online billing service allows the customer to pay bills online in addition to the existing options of mail-in payments
or phone-in credit card payments. The customer will not be charged by the District for making payments online. However, the
customer may be charged by their financial institution. The customer authorizes the District to charge the amount indicated by
the customer to the financial institution and account indicated by the customer. If payment is made online, the customer must
make payment at least five business days in advance of the payment due date to avoid late fees and/or interruption of service.
Business days are Monday through Friday, except for federal holidays. The District is not responsible if the customer’s financial
institutions reject payment for insufficient funds or lack of credit availability.
The customer understands that by enrolling in the District’s online billing service, they are entering into an agreement with the
District whereby the customer agrees to view and pay for only those accounts to which a customer is authorized. Each
customer agrees to access only their bill.
The customer agrees to waive any liability against the District for any act or omission arising out of the use of the District’s
online billing service, unless caused by the District's gross negligence or willful conduct.
The customer agrees not to transmit any computer virus or messages that could damage the District’s system.
The customer agrees to be bound by these terms and conditions, applicable tariffs, state and federal rules and regulations,
laws, and any rules and regulations of a fund transfer system used by the District.
EL DORADO IRRIGATION DISTRICT MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT
OR SERVICE AND EXPRESSLY DISCLAIMS WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND
PROVIDES THE EQUIPMENT AND SERVICE "AS IS."
The customer agrees that they cannot assign or transfer the terms and conditions at any time without written consent from the
District.
These terms and conditions shall be subject to and interpreted in accordance with the laws of the State of California, and any
action will be venued in the county in which the property address lies.
Any unauthorized disclosure, copying, and distribution of the proprietary information within the District online billing service is
prohibited and may be unlawful.
This website is owned and operated by El Dorado Irrigation District as subcontracted to DataProse, LLC. The website contains
material derived in whole or in part from intellectual property that is owned by the District and its affiliates and is protected by
international copyright and trademark laws. The District, DataProse, LLC, and its affiliates may also be referred to herein as
“District,” “we,” “us,” or “our.” Access and use of this website is subject to the terms and conditions set forth herein and all
applicable laws. We reserve the right to revise the terms of use and our privacy policy at any time and without notice. Please
check this website periodically to stay informed of any changes.
Thank you for visiting the El Dorado Irrigation District (District) online billing website. The District is committed to protecting our
customers' privacy and does not, without customer knowledge and permission, collect personal information about you or the
reasons for your visit to www.eid.org. The District will not resell or distribute any site-visitor data, including information that
may be collected as a natural result of your visit. Unless you voluntarily provide personal information to us when inquiring
about or requesting specific services, we will not ask you for or track any personal information for any purpose.
Please be aware, however, that our web server automatically gathers and stores certain information. This information does not
personally identify or track you, and your email address is not collected in this automatic process. We use this information only
to evaluate and improve our website’s content to make it more useful to our visitors.
This website currently uses “cookies,” the simple text files stored on your computer by your web browser that are used for
applications purposes and as part of the authentication process. No sensitive information is stored in these cookies.
The District’s website may contain links to third-party websites. When you link to an outside website, you are no longer on our
site and are subject to the privacy and other practices of the new site. The District is not responsible for the practices or content
of the linked sites or any other sites.
If you choose to send us email messages that include personal information, we will generally use the information only to
respond to your message and for no other purposes. Occasionally, however, we may forward your email to a different
department at the District that may be better able to help you. Your email address may also be entered on your account for
future reference and for correspondence purposes by District staff. We do not use the information to create personal profiles
or give it to others for commercial use or other purposes. If you send us a threat or a message that describes or promotes
unlawful activity, we may share it with law enforcement authorities.
Also, the District is subject to the California Public Records Act (Act), which generally requires that the public be allowed to
inspect and copy any “writing” in any form that the District prepares or retains, if it relates to the conduct of the public’s
business. The Act exempts most customer-related records from disclosure, however, and the District has a written policy not to
release customer records except as required by law.
If you have any questions regarding this privacy policy, please contact the District’s customer service personnel by calling 530-
642-4000, Monday through Friday—except federal holidays—from 8:00 am to 5:00 pm.